FAQ

What is Maxwell?
‍Maxwell is a luxury vacation rental brand that offers some of Puerto Vallarta’s most premier private properties –combining them with luxury amenities and tailored services to create memorable vacations.  
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Where is Maxwell located?
We currently operate in a residential tower called Indah By Sayan. As we expand, we will specify which other towers our properties are located within.
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Are the properties on the beach?
The Indah By Sayan tower is not located directly on a beach, however, is located just 2-3 minutes from some of Puerto Vallarta’s quietest and most picturesque beaches, as well as a 10-minute walk to Playa Los Muertos. While the tower isn’t directly on the beach, it is nearly oceanfront – allowing for each residence to have stunning 100% ocean views.  
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What is your cancellation policy?
Please refer to our “Booking Policies” page to learn more about our different rates and cancellation policies.
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Is staying in a condominium safe in Mexico?
Yes, our tower has 24-hour security and is located in one of the most prestigious neighborhoods of Puerto Vallarta. Moreover, Puerto Vallarta is known to be one of the safest cities in Mexico and is home to over 30,000 foreign snowbirds each winter.
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What if I have a problem with the residence I’m staying in?
We inspect all properties prior and after each guest. We also have a 24-hour support and maintenance team to ensure that all properties are in excellent condition. If an unexpected problem arises during your stay, please let us know and we will be happy to fix it as soon as possible.
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Is there a restaurant available? Is it all-inclusive?
Yes, there is a restaurant and bar available on-site serving breakfast, lunch, dinner, and snacks. Room service is also available. The tower is not all-inclusive, and we encourage you to dine at some of the hundreds of incredible restaurants located within 1 mile of the tower. We also provide private chefs should you be interested in a more exclusive dining experience.
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Do you provide soap, shampoo, towels and other amenities?
Yes, we provide all amenities you would expect from a hotel, including bath amenities, fresh towels, robes, clean white linens, coffee maker, hair dryer, and more. Please see our amenities page for a full list.
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Are you pet friendly?
We welcome pets in some of our residences for an extra fee. Please refer to the individual listing’s pet policy.

Booking Policies

Rates and Currency:
On maxwellpv.com all reservations are quoted and charged to credit cards in USD. Prices for add-on services will be quoted or charged in USD or Mexican Pesos (MXN), depending on how and when the payment is processed, and the specific service that is purchased. 

Reservation Confirmation:
All bookings made on maxwellpv.com are considered requests until granted approval by us. You will be contacted shortly after completing your booking request to ensure you meet our requirements. 

Reservation Payment Schedule: 
All reservations require a 50% deposit at the time of booking to confirm the reservation. If reserved less than 60 days in advance, 50% will be automatically charged, and we will process the remaining 50% shortly after booking. 

Security & Damage Deposit:
We require a damage/security deposit at check-in. It will be returned within 7 days of check-out if there has been no property damage or missing items. The amount ranges from USD $500-$1000 depending on the specific property. Please check the individual property listing for accurate security deposit information. 

Refunds and Cancellations:
We are committed to providing flexible booking options during these unpredictable times which are available for certain properties. We also highly recommend guests purchase trip cancellation and interruption insurance in case of an unexpected event or illness.

THREE TYPES OF RATES
STANDARD RATE: 
Reservations can be cancelled up to 7 days prior to the check-in date to receive a 50% refund. 
There are no refunds for cancellations within 7 days of arrival. The standard payment schedule applies.
NON-REFUNDABLE RATE: 
Reservations are not eligible for any refunds. The standard payment schedule applies. 
FULLY REFUNDABLE RATE: 
Reservation can be cancelled at least 7 days prior to the check-in date to receive a full refund. 
There are no refunds for cancellations within 7 days of arrival. The standard payment schedule applies. 

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