FAQ

What is Maxwell?
Maxwell is a luxury vacation rental brand that offers some of Puerto Vallarta’s most premier private properties –combining them with luxury amenities and tailored services to create memorable vacations.  

Where is Maxwell located?
We currently operate in a residential tower called Indah By Sayan. As we expand, we will specify which other towers our properties are located within.

Are the properties on the beach?
The Indah By Sayan tower is not located directly on a beach, however, is located just 2-3 minutes from some of Puerto Vallarta’s quietest and most picturesque beaches, as well as a 10-minute walk to Playa Los Muertos. While the tower isn’t directly on the beach, it is nearly oceanfront – allowing for each residence to have stunning 100% ocean views.  

What is your cancellation policy?
Please refer to our “Booking Policies” page to learn more about our different rates and cancellation policies.

Is staying in a condominium safe in Mexico?
Yes, our tower has 24-hour security and is located in one of the most prestigious neighborhoods of Puerto Vallarta. Moreover, Puerto Vallarta is known to be one of the safest cities in Mexico and is home to over 30,000 foreign snowbirds each winter.

What if I have a problem with the residence I’m staying in?
We inspect all properties prior and after each guest. We also have a 24-hour support and maintenance team to ensure that all properties are in excellent condition. If an unexpected problem arises during your stay, please let us know and we will be happy to fix it as soon as possible.

Is there a restaurant available? Is it all-inclusive?
Yes, there is a restaurant and bar available on-site serving breakfast, lunch, dinner, and snacks. Room service is also available. The tower is not all-inclusive, and we encourage you to dine at some of the hundreds of incredible restaurants located within 1 mile of the tower. We also provide private chefs should you be interested in a more exclusive dining experience.

Do you provide soap, shampoo, towels and other amenities?
Yes, we provide all amenities you would expect from a hotel, including bath amenities, fresh towels, robes, clean white linens, coffee maker, hair dryer, and more. Please see our amenities page for a full list.

Are you pet friendly?
We welcome pets in some of our residences for an extra fee. Please refer to the individual listing’s pet policy.

Booking Policies

Rates and Currency:
On maxwellpv.com all reservations are quoted and charged to credit cards in USD. Prices for add-on services will be quoted or charged in USD or Mexican Pesos (MXN), depending on how and when the payment is processed, and the specific service that is purchased. 

Reservation Confirmation:
All bookings made on maxwellpv.com are considered requests until granted approval by us. You will be contacted shortly after completing your booking request to ensure you meet our requirements. 

Reservation Payment Schedule: 
All reservations require a 50% deposit at the time of booking to confirm the reservation. If reserved less than 60 days in advance, 50% will be automatically charged, and we will process the remaining 50% shortly after booking. 

Security & Damage Deposit:
We require a damage/security deposit at check-in. It will be returned within 7 days of check-out if there has been no property damage or missing items. The amount ranges from USD $500-$1000 depending on the specific property. Please check the individual property listing for accurate security deposit information. 

Refunds and Cancellations:
We are committed to providing flexible booking options during these unpredictable times which are available for certain properties. We also highly recommend guests purchase trip cancellation and interruption insurance in case of an unexpected event or illness.

THREE TYPES OF RATES
STANDARD RATE: 
Reservations may be cancelled up to 30 days prior to the check-in date to receive a 50% refund and a 50% credit towards future bookings in the same property. The 50% refund is subject to a 3.5% credit card processing fee. You may instead opt for a 100% credit for the same property. All credits are valid for a check-in date up to 365 days in the future of when the credit was requested. There are no refunds, credits, or changes permitted within 30 days of arrival. The standard payment schedule applies. Applying the credit to other properties in the Maxwell portfolio may be approved on a case-by-case basis but are not guaranteed. Date changes may be approved on a case-by-case basis

NON-REFUNDABLE RATE: 
Reservations are not eligible for any refunds or date changes. The entire reservation amount will be charged shortly after booking.

FULLY REFUNDABLE RATE: 
Reservations may be cancelled at least 14 days prior to the check-in date to receive a full refund, subject to a 3.5% credit card processing fee on the amount that has already been paid. You may instead opt for a 100% credit that can apply to any Maxwell property and can be redeemed for a check-in date 365 days in the future of when the cancellation was requested. There are no refunds, credits, or changes permitted within 14 days of arrival. The standard payment schedule applies.   

WELCOME 
HOME  

A new way to stay in Puerto Vallarta, México. Pamper yourself with resort amenities in the privacy of a luxury residence, all just steps from Zona Romántica.

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Why Maxwell?

Best of Resort & Home

The spaciousness of a private residence combined with the services, amenities, and quality guarantee you expect from a resort. With daily housekeeping and room service, you'll have plenty of time to enjoy al-fresco living on your expansive ocean-view terrace. Relish the exquisite sunset from our breathtaking infinity pools and indulge yourself at our full-service rooftop restaurant and bar. Savour time together in a space that feels like home, because it is a home.

Dedicated Concierge

Be more than just a number. From booking a private chef and in-suite spa treatments to organizing an adventure at sea, your personal concierge is dedicated to making your every wish come true. No more worrying about groceries, planning your next excursion, or organizing a special celebration. Say goodbye to awkward front desk calls, just send a text and we'll do the rest.


Authentic México

Nature and culture collide to make a vibrant, authentic, and charming neighbourhood, right at your doorstep. Within steps of both fine dining and the best street food, browse artisanal shops and discover idyllic beaches. Find limitless entertainment within minutes at old town Vallarta's rich festivals, shows, and open air nightlife. No matter your taste, we'll help you uncover the hidden gems that make Zona Romántica so enchanting.

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Residences

never settle for a hotel room again

Your Private Retreat Awaits

Space takes on a whole new meaning. With up to 4200 sqft and doors that open onto the ocean, this is al-fresco living redefined. Squeeze some lime into your margarita while you laugh the night away in open-concept dining and living spaces, perfect for dinner and drinks. Our spacious bedrooms and spa-inspired bathrooms give you the privacy and comfort you deserve, while our fully stocked kitchens give you the freedom to eat and drink what you want, when you want. End off the day with the soothing Pacific breeze and rhythmic crashing of the waves below, all framed by a stunning sunset view.

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Amenities

one of the largest rooftop pools in México

Resort Living at its Finest

Your home is also your resort. Take advantage of two expansive infinity pools, shaded Bali beds, and luxurious sun loungers. If lounging is not your style, fast in-suite wifi and comfortable workspace mean that your leisure will never get in the way of your work. Chores are forbidden. Our professional housekeeping team will keep your residence clean, fresh, and stocked with plush towels, crisp 100% cotton sheets, and VERVAN bath products. Artisanal coffee, yoga mats, and voluptuous robes are all basic necessities, as far as we're concerned.

Food & Drink

the choice is yours

A Foodie's Paradise

Buffets are out. Whether you crave homestyle meals, seafood straight from the Pacific, or Mexican favourites, one thing is certain: our restaurant's menu is sure to satisfy. All of our meals are made at-cost, whether it's on our rooftop terrace or direct to your table with room service, for excellent value and convenience. For a more intimate dining option, our private chefs cook for you in-suite, using a curated menu with wine pairings, specifically designed for you. Mere footsteps away, lies a dizzying array of restaurants, cafes, and bars. From the best tacos to international fine dining, it would be sinful not to try them.

Wellness

indulge in private pampering

In-Suite Spa & Yoga

Make relaxation your mantra. Enjoy a selection of calming and rejuvenating spa services in the comfort and privacy of your own residence. From a soothing deep-tissue massage to a clay-based full-body treatment, in-home serenity is no longer a luxury for the very few. We know you don't do crowded spas. Vacations should relax your mind, body and soul, which is why our expert Yogis will curate a yoga and meditation class just for you. If you left your beach body at home, our professional, best-in-class gym offers stretching, cardio, and weightlifting facilities. That taco has your name on it.

Spa & Yoga Menu

Adventure

conquer the bay

Yours to Explore

Don't resorts bore you to death? Let our yacht captains show you the Bay of Banderas, a rich, fertile corner of the Pacific teeming with marine life framed by majestic mountains and exquisite sunsets. Take your private fiesta to sea and enjoy a drink, for god's sake! Our partners are carefully selected and verified to make your adventure as seamless as possible. If adrenaline turns you on, ride ATVs, take the zip lines, or dare to venture on foot. Leave the logistics to us while you discover pristine beaches, lush jungle routes, and glistening waterfalls without the hassle. Your inner Indiana Jones is calling.

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Local

fall in love with the sights, sounds, and tastes of real México

Your New Playground

Welcome to our neighbourhood. As soon as you step outside, a seemingly whole new world is conjured up full of cultural, aesthetic, and culinary surprises. Walk down the magical streets of old town Vallarta, where you'll be both charmed and seduced by the art, theatre, and crafts of the talented local community. Wander through an enchanting mosaic of gastronomic delights, from picturesque rooftop patios to beachside dining. Frolic and foolery is abundant, with a healthy selection of live music and clubs to entrance any visitor. They call it the Romantic Zone for a reason.

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life is short. live it.

Follow Maxwell on Instagram for limited time offers, insider tips, and inspiration for how to make your next trip to Puerto Vallarta unforgettable. We can't wait to welcome you.

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From $269 per night

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