What is Maxwell?
Maxwell is a luxury vacation rental brand that offers some of Puerto Vallarta’s most premier private properties –combining them with luxury amenities and tailored services to create memorable vacations.
Where is Maxwell located?
We currently operate in a residential tower called Indah By Sayan. As we expand, we will specify which other towers our properties are located within.
Are the properties on the beach?
The Indah By Sayan tower is not located directly on a beach, however, is located just 2-3 minutes from some of Puerto Vallarta’s quietest and most picturesque beaches, as well as a 10-minute walk to Playa Los Muertos. While the tower isn’t directly on the beach, it is nearly oceanfront – allowing for each residence to have stunning 100% ocean views.
What is your cancellation policy?
Please refer to our “Booking Policies” page to learn more about our different rates and cancellation policies.
Is staying in a condominium safe in Mexico?
Yes, our tower has 24-hour security and is located in one of the most prestigious neighborhoods of Puerto Vallarta. Moreover, Puerto Vallarta is known to be one of the safest cities in Mexico and is home to over 30,000 foreign snowbirds each winter.
What if I have a problem with the residence I’m staying in?
We inspect all properties prior and after each guest. We also have a 24-hour support and maintenance team to ensure that all properties are in excellent condition. If an unexpected problem arises during your stay, please let us know and we will be happy to fix it as soon as possible.
Is there a restaurant available? Is it all-inclusive?
Yes, there is a restaurant and bar available on-site serving breakfast, lunch, dinner, and snacks. Room service is also available. The tower is not all-inclusive, and we encourage you to dine at some of the hundreds of incredible restaurants located within 1 mile of the tower. We also provide private chefs should you be interested in a more exclusive dining experience.
Do you provide soap, shampoo, towels and other amenities?
Yes, we provide all amenities you would expect from a hotel, including bath amenities, fresh towels, robes, clean white linens, coffee maker, hair dryer, and more. Please see our amenities page for a full list.
Are you pet friendly?
We welcome pets in some of our residences for an extra fee. Please refer to the individual listing’s pet policy.
Rates and Currency:
On maxwellpv.com all reservations are quoted and charged to credit cards in USD. Prices for add-on services will be quoted or charged in USD or Mexican Pesos (MXN), depending on how and when the payment is processed, and the specific service that is purchased.
Reservation Confirmation:
All bookings made on maxwellpv.com are considered requests until granted approval by us. You will be contacted shortly after completing your booking request to ensure you meet our requirements.
Reservation Payment Schedule:
All reservations require a 50% deposit at the time of booking to confirm the reservation. If reserved less than 60 days in advance, 50% will be automatically charged, and we will process the remaining 50% shortly after booking.
Security & Damage Deposit:
We require a damage/security deposit at check-in. It will be returned within 7 days of check-out if there has been no property damage or missing items. The amount ranges from USD $500-$1000 depending on the specific property. Please check the individual property listing for accurate security deposit information.
Refunds and Cancellations:
We are committed to providing flexible booking options during these unpredictable times which are available for certain properties. We also highly recommend guests purchase trip cancellation and interruption insurance in case of an unexpected event or illness.
THREE TYPES OF RATES
STANDARD RATE:
1. Reservations can be cancelled up to 7 days prior to the check-in date to receive a 50% refund.
2. There are no refunds for cancellations within 7 days of arrival. The standard payment schedule applies.
NON-REFUNDABLE RATE:
1. Reservations are not eligible for any refunds. The standard payment schedule applies.
FULLY REFUNDABLE RATE:
1. Reservation can be cancelled at least 7 days prior to the check-in date to receive a full refund.
2. There are no refunds for cancellations within 7 days of arrival. The standard payment schedule applies.
Effective Date: [Jan 25, 2021]
Last Updated: [Jan 15, 2026]
Maxwell (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit maxwellpv.com, use our services, or communicate with us by SMS, phone, email, or through our website. By using our website or services, you agree to this Privacy Policy.
Information We Collect
We may collect the following categories of information:
Personal Information: such as your name, email address, phone number, mailing address, and any other information you voluntarily provide to us.
Transaction or Service Information: such as appointment details, reservation details, purchases, account activity, and customer service communications.
Technical Information: such as IP address, browser type, device type, pages visited, and website usage data collected through cookies or analytics tools.
Messaging Consent Information: such as whether you opted in to receive SMS messages, the date and method of opt-in, and your messaging preferences.
How We Use Your Information
We may use your information to:
provide and manage our services;
respond to inquiries and customer support requests;
send administrative, service, or transactional communications;
send SMS messages you have consented to receive;
improve our website, services, and customer experience;
maintain security and prevent fraud;
comply with legal obligations.
SMS Communications
If you provide your mobile phone number and consent to receive text messages from us, we may send you SMS messages related to [appointments / reservations / account updates / promotions / customer care / other applicable use case]. These messages may include: customer care or service updates; appointment or booking reminders; account notifications;
promotional or marketing messages, where you have expressly agreed to receive them. Message frequency may vary. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at reservations@maxwellpv.com or 1-800-410-9907. Consent to receive SMS messages is not a condition of purchase unless explicitly stated otherwise.
Sharing of Information
We do not sell your personal information. We may share your information only in the following limited circumstances:with service providers who help us operate our business and provide services on our behalf; with vendors that support communications, hosting, analytics, payment processing, or customer support; when required by law, legal process, or to protect our rights and safety; in connection with a business transfer such as a merger, acquisition, or asset sale. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. Those companies use your information only as necessary to provide services on our behalf and not for their own marketing purposes.
Cookies and Tracking Technologies
We may use cookies, pixels, and similar technologies to improve website functionality, analyze traffic, and understand user interactions. You may adjust your browser settings to refuse cookies, though some parts of the website may not function properly.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide services, comply with legal obligations, resolve disputes, and enforce our agreements
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Choices
You may opt out of marketing emails by using the unsubscribe link in those emails; opt out of SMS messages by replying STOP; contact us to update or correct your information;
request information about how your personal data is used, where applicable under law.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date above. Your continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at reservations@maxwellpv.com or 1-800-410-9907 or via mail